Utilize Your Dealers
Published on March 28, 2022
Advice for seeking assistance from your Sea Ray dealer
Purchasing a boat is just the beginning of your ownership experience. You’ll need to keep up with regular service needs and repairs and the best place to go for boat maintenance is your dealer.
What to ask your boat dealer
Plan ahead when you buy your new Sea Ray boat and ask your dealer specific questions about ongoing maintenance. Find out when their service department is open. For example, if you need service on weekends, check to make sure it’s available. If you can’t meet their schedule, ask if they pick up and deliver for service and repair.
Ask whether their technicians are certified and how long they’ve been working there. Longevity and training are two good signs. When dropping off your boat, always ask how long it will take and whether you’ll receive updates if anything changes.
Finally, ask if the dealer provides winter layup service and storage. Dealers know the equipment on your boat and have connections in the industry to get genuine parts quickly, so they’re hands down, the best place where to get your boat serviced.
When to call your dealer
Calling a dealer for technical assistance isn’t just for when something goes wrong. Regular service intervals are specified for your boat just like they are for your car. Check your owner’s manual for maintenance requirements and don’t forget winter decommissioning and spring commissioning that are two great times to address small issues that may require multiple kinds of technicians.
Finding a marine service technician should start with your dealer. Even if they don’t have the techs to address your situation or their schedule is full, they can point you to their reputable connections in the local area. You don’t want to leave your Sea Ray boat in the hands of just anyone so ask your dealer for a list of vetted resources who can do everything from fixing gelcoat or vinyl to replacing a bilge pump.
Sometimes your dealer will be able to assist with diagnostics or troubleshooting for a specific issue but may refer you to a specialist in the area for more focused work. You can also search the American Boat and Yacht Council (ABYC) database for qualified marine service providers. Chances are the list will lead right back to your Sea Ray dealer’s service department.
Dealers tend to give preferential treatment (and better schedules) to the people who bought from them over those who didn’t, so you’ll be ahead when you work with your dealer to ensure that your Sea Ray is always ready to head out.